About CellVision AS
CellVision develops and deploys software solutions that help mobile operators to run their operation more efficiently and provide better services to their subscribers. CellVision are the pioneers of Customer Coverage Management (CCM) and provide a suite of solutions targeted at different end-users based on our mBOSS platform. The customer base, currently totalling more than 25 mobile operators worldwide, displays consistent growth with operators from the Vodafone, Telenor, TeliaSonera, Cosmote, Hi3G groups and others. We are also leaders in Location Based Services (LBS) in the Nordic region and provide services based on our LocatiX platform.
MVNOs target different segments of the mobile subscriber base with different product offerings and tariffs. Regardless of the status of brand awareness, potential subscribers expect similar coverage to incumbent mobile operators. Creating awareness of the quality and credibility of an MVNOs service offerings is an essential part of winning new customers and building a solid subscriber base. Research shows that, after price, coverage is the primary decision making criterion.The Benefits
mBOSS MVNO – extending CCM all operator partners
MVNOs can manage their own customer care and self care offerings via access to CellVisions mBOSS Customer Care and mBOSS Self Care solutions (either in their own infrastructure or hosted by their network provider). Accurate, up to date maps showing coverage with the MVNO brand can be integrated into the MVNOs web site with Self Care. Also, network faults and outages can be overlaid for effective issue resolution by call centres staff using mBOSS Customer Care.
Prospective and existing customers alike will have increased confidence in quality of service. Significant cost reduction can be achieved by reducing the volume of calls to call centres concerning coverage and outages. Greater volumes of enquiries can be resolved independently by the call centres, thereby reducing the burden on the network management centre and increasing customer satisfaction.
To Access further information on CellVision AS’s MVNO solution, please use the following link
Three (Hutchinson), Cosmote, TeliaSonera, Telenor, Vodafone, to name a few…
Peter Sallenhag, EMEA Sales Director
Njål Vikdal, Managing Director
Knut M. Gjerde, Co-Founder and Chief Technology Officer
Svend Dahl-Petersen, Business Development Director
Jon Osberg, Head of Delivery and Engineering
Morten Seliussen, Business Area Director
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