On Giffgaff’s side of things, the company is quite open and helpful with detailing problems and outages via its popular message boards. The company is a value proposition and users seem to realise that sometimes to get the boat moving they will have to take hand to paddle; as evidenced by the “crowd-sourced technical support”.
Looking ahead , Giffgaff piggybacks on O2’s network and the MVNO says that when O2 launches its 4G network it will be putting together an offer to use and sell that service attractively to its users. Giffgaff also claimed, in the Mobile Today article, that a third of customers have signed up to recurring goodybags since the launch of this facility in June. This is in the face of a declining prepay market as a whole.
source link via Giffgaff invests £9m to improve capacity and reliability :: Hexus
giffgaff is an aggressive PAY-Go MVNO solution, with Telefonica’s backing and an emphasis on people power. Whats unique about this company is that it outsources its C/S to its subscribers who earn credits for resolving other consumers technical problems. giffgaff has certain USPs.
Access Past Articles on giffgaff.
MVNO; Networks: O2; Services: Prepaid; Status: Active
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