A LEBARA CASE STUDY
Building Loyal Customers in a Price-Driven Industry
Lebara, one of Europe’s leading mobile telecommunications operators, has an impressive customer service resume – numerous customer service awards, 3 million calls in 2011 with most answered in less than 30 seconds, reduced costs by 20%, and they are on track to become the brand of choice for 1 billion by 2020. How are they doing it?
During this complimentary webinar, Matthew Kemp, head of the Customer Service Centre at Lebara, will share key insight into their success in delivering excellent customer experiences, including:
Key components of designing an effective customer experience strategy
How to build an emotional connection with customers to encourage loyalty and retention
Recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience
Choosing the right technology platform to ensure delivery of the desired experience
Register for the Webinar
Tuesday, October 23, 2012
2pm GMT / 9am ET
Operations Director, Lebara
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