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Telecommunications companies’ re-invention

27 Nov 2011 by admin in Analyst, Document, Feed, Report, STUDY / No Comments

Source Quocirca / Oracle

From voice to e-service provision
How can telecommunications companies (telcos) exploit their most valuable asset—the customer billing relationship—in a converging landscape and provide a framework for encouraging new and productive relationships and the creation of new revenue streams?

Connectivity is becoming a commodity
Telcos can no longer rely on just providing access to an underlying wireline or wireless network’s resources. They need to consider how they can encourage and support value added services as well as the connection; otherwise they will simply become easily replaceable ‘bit-pipes’. However, they do have a key asset, which is often underexploited—the relationship with customers—and this could hold the key to their on-going success.

Download this Report; QuocircaPaper1Reinvention

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