Blau.de tops Disq mobile service provider study :: Telecompaper

A new report from the German institute for service quality (Disq) examines whether price-aggressive discounters can really compete in the German mobile market against premium providers with an extensive product and service portfolio. The German mobile market is saturated and the battle for market share will be won with good service. The study shows that mobile discounters are not only providing cheap prices but also good service, holding 4 of the first 5 places in the test. O2 was the only major network operator to break the dominance of the discounters, while mobile service providers came bottom. Blau.de was named Best Mobile Provider’ for the second year in a row, achieving the best results for both pricing and service. Simyo was in 2nd place, followed by Simply in 3rd place. Customer service saw a significant decline on last year, with the largest fall for handling customer e-mails. Almost 1 in 4 mobile companies failed to respond to half of e-mail enquiries within a week.

via Blau.de tops Disq mobile service provider study – Telecompaper.

The Full Ratings List:

1- Blau.de	2- Simyo	3- Simply
4- NettoKOM	5- o.tel.o	6- klarmobil
7- congstar	8- maXXim	9- E-Plus
10- BASE	11- T-Mobile	12- Penny Mobil
13- BILDMobil	14- MEDION mobile	15- Vodafone
16- LIDL Mobil	17- FONIC	18- Tchibo
19- The Phone House	20- mobilcom debitel	21- Drillisch Telecom

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